terms and conditions

Last Updated: 02/28/2026

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern access to and use of the Livvi platform available at www.livvi.io and any related subdomains, including but not limited to app.livvi.io or staging environments (collectively, the “Platform”).

The Platform is operated by:

MonkeyMedia d.o.o.
Cetinovec 17C
49250 Zlatar, Croatia
OIB: 67894399974
VAT ID: HR67894399974
Email: legal@livvi.io

By accessing or using the Platform, you agree to be legally bound by these Terms.

If you do not agree, you must not use the Platform.

2. DEFINITIONS

“Livvi” refers to MonkeyMedia d.o.o.
“Platform” refers to Livvi’s website, web application, and related services.
“Host” refers to any user listing accommodation.
“Guest” refers to any user booking accommodation.
“Booking” refers to a confirmed reservation through the Platform.
“Commission” refers to Livvi’s service fee (2% + VAT on commission).
“Third-Party Services” include Stripe, Booking.com, Airbnb, and other integrations.

3. NATURE OF THE PLATFORM

Livvi is a technology platform that connects Hosts and Guests.

Livvi is NOT:

• the seller of accommodation

• the property manager

• the merchant of record for accommodation

• the provider of lodging services

• a travel agency

• a financial institution

The Host is the sole Merchant of Record and solely responsible for:

• providing accommodation

• issuing invoices to Guests

• collecting and remitting taxes

• compliance with local regulations

• handling complaints and disputes

Livvi does not assume liability for accommodation services.

4. ACCOUNT REGISTRATION

To use the Platform, Users must:

• provide accurate information

• be legally capable of entering contracts

• maintain confidentiality of login credentials

Users are fully responsible for all activity under their account.

Livvi may suspend or terminate accounts at its sole discretion.

5. COMMISSION & PAYMENT TERMS

5.1 Business Model

Livvi operates on a commission-based model only.

There are no subscription fees.

5.2 Commission Structure

For each confirmed Booking, the Host agrees to pay:

2% commission per booking + VAT (25% applied to the commission amount).

Example:
Booking amount: €1,000
Commission (2%): €20
VAT (25% of €20): €5
Total Livvi fee: €25

Commission becomes due upon confirmed booking.

5.3 Payment Processing

Payments are processed via Stripe or other third-party processors.

Livvi does not store card data.

Stripe fees are separate and may apply.

5.4 Chargebacks

The Host bears full responsibility for:

• chargebacks

• payment disputes

• fraud claims

Livvi may deduct reversed amounts from future payouts.

6. AI & AUTOMATED FEATURES DISCLAIMER

The Platform may provide AI-based features including:

• dynamic pricing

• revenue predictions

• automated messaging

• analytics

• marketing recommendations

All AI-generated outputs are informational only.

Livvi does not guarantee:

• profitability

• financial performance

• pricing accuracy

• market success

The Host remains solely responsible for all business decisions.

Livvi shall not be liable for financial losses resulting from AI-generated recommendations.

7. THIRD-PARTY INTEGRATIONS

The Platform may integrate with third-party services including:

• Stripe

• Booking.com

• Airbnb

• external calendar systems

Livvi does not control third-party systems and is not liable for:

• API failures

• synchronization errors

• double bookings

• overbookings

• third-party downtime

• data inconsistencies

Use of third-party services is at the User’s own risk.

8. MARKETING & GDPR RESPONSIBILITY

Hosts using marketing tools (email, WhatsApp, SMS, review automation) must comply with:

• GDPR

• ePrivacy Directive

• applicable local laws

Livvi acts solely as a technical processor.

The Host is responsible for obtaining lawful consent.

The Host agrees to indemnify Livvi against any regulatory fines arising from misuse.

9. USER CONTENT & REVIEWS

Users are solely responsible for:

• listing accuracy

• uploaded media

• descriptions

• reviews

Livvi does not verify authenticity of user-generated content.

Livvi may remove content without notice.

10. INTELLECTUAL PROPERTY

All intellectual property including:

• source code

• algorithms

• AI systems

• UI/UX

• branding

• designs

• documentation

belongs exclusively to MonkeyMedia d.o.o.

Any attempt to copy, scrape, reverse engineer, or replicate the Platform may result in legal action.

11. INDEMNIFICATION

The Host agrees to indemnify and hold harmless Livvi from any claims arising from:

• accommodation services

• property conditions

• guest injuries

• tax violations

• misleading listings

• regulatory breaches

• data protection violations

• intellectual property infringement

This obligation survives termination.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Livvi’s total liability shall not exceed the total commission paid by the Host in the preceding 12 months.

Livvi shall not be liable for:

• indirect damages

• loss of profit

• loss of business

• reputational harm

• data loss

• service interruptions

13. SUSPENSION & TERMINATION

Livvi may suspend or terminate accounts without prior notice in cases of:

• suspected fraud

• non-payment

• legal risk

• abuse of platform

• reputational damage

14. FORCE MAJEURE

Livvi is not liable for failure due to events beyond reasonable control including:

• natural disasters

• internet outages

• cyber attacks

• regulatory changes

• war

• pandemics

15. GOVERNING LAW

These Terms are governed by the laws of the Republic of Croatia.

Disputes shall be subject to the exclusive jurisdiction of courts in Zagreb, Croatia.

Livvi may elect arbitration prior to court proceedings.

16. ELECTRONIC ACCEPTANCE

By ticking the “I Agree” checkbox during registration, the User:

• confirms having read and understood these Terms,

• enters into a legally binding agreement,

• acknowledges enforceability under EU eIDAS Regulation.

Electronic acceptance is legally binding.

17. SEVERABILITY

If any provision is deemed invalid, the remaining provisions remain in effect.

18. SURVIVAL

Provisions related to payments, liability, indemnification, intellectual property, and dispute resolution survive termination.

19. CONTACT

Legal inquiries: legal@livvi.io
Billing inquiries: billing@livvi.io
Support: support@livvi.io